Unfortunately due to Lockdown Number 2, we have had to close our doors until December 2nd, when fingers crossed we can hopefully resume our  eat in restaurant and bar services. In the meantime we are continuing with our Made @ The Palfrey, heat at home restaurant meals delivery service. All the meals are delivered chilled with simple heating instructions printed on them! Our menus will change weekly, please find below next weeks menus! Either email hello@thepalfrey.co.uk or Facebook/Instagram message to book a delivery! Thank you for your continued support! 

COVID Safety – What We’re Doing

We’re delighted to be back and can’t wait to give you all a warm Palfrey welcome. Things might be a little different for a while, so please bear with us. To ensure everyone’s safety, we’ve had to make some changes to our normal style of service. Due to enhanced strict standards of hygiene, things may take a little longer than usual but please be assured that our usual high level of quality and hospitality will be maintained.

Here’s what to expect and we kindly ask that all our guests are respectful of these policies and to adhere to government advice on social distancing.

• We’ve carried out a deep clean of The Palfrey and even more thorough cleaning routines will be taking place regularly throughout every day.
• Due to enhanced cleaning procedures, there will be a 15 minute gap between all tables to allow for a deep clean of the table area after every guest visit.
• We hugely encourage bookings for bar tables and for tables outside, even if just joining us for drinks, so that we can manage the number of customers at one time. It will also help hugely with providing contact details for Track & Trace.
• We will be offering table service only in the bar area. We will minimise contact when serving and be taking precautions to safeguard you and our team.
• Bookings are currently limited to groups of up to 6 guests, in groups of up to two households or support bubbles.
• We’ve made some changes to the interior layout, including removing tables to allow larger social distancing to be put into practice.
• Sanitiser stations are located at all entry points for customer use. They are also situated throughout the building and we ask that these facilities are regularly used.
• We will be asking all reservations to supply us with names and contact numbers for fellow guests for Track & Trace.
• We will be card payments only.
• COVID-19 risk assessments have been carried out and all areas have been considered to alleviate transmission. These will be revised accordingly throughout the pandemic.
• Due to the harmful effect of no-shows we will be taking card details for all bookings but will be relaxing rules on charging for prior cancellations.
• Disposable menus will be used and cutlery will be brought to your table after being seated.
• We will be temporarily reducing our opening hours. We will no longer be open on Tuesdays and Saturday and Sunday will be our only lunch services.
• We will only be offering our a la carte menu upstairs in the restaurant so no set priced menu for the time-being.
• We will be our continuing our Made at The Palfrey deliveries, Wednesday to Sunday.

View our COVID-19 Assessment Poster